I wanted to take a minute to share some of the best features there are for TremenDesk.  What is it?  TremenDesk is a web-based application, fully featured with e-mail handling.

The Tremendous Features of TremenDesk:

  • Custom queues to logically divide your tickets (i.e. Support and Sales)
  • Unlimited tickets per queue
  • Fast performance – TremenDesk can handle high volumes of users, desks and queries without impacting speed
  • Use your own domain name, including email integration, where customers can create tickets by emailing your desk
  • Support for email attachments
  • Detailed ticket statistics reporting to show how your techs are performing
  • Queue statistics reporting to show the number of tickets open at one point in time
  • Multiple user levels: customer, technician, supervisor, manager, and admin, with fully customizable permissions to limit access
  • Ability to set how tickets are created: for example, users may email them in, create them on the helpdesk directly, or technicians can create tickets on behalf of any user
  • Robust search capability, including tickets, individual replies, knowledge base articles, and users
  • Integrated FAQ system
  • Hosted solution – we back up your data securely
  • We handle any hardware issues for you
  • All upgrades deployed seamlessly on our end, so you don’t need to know how to program
  • Fully customizable – Change colors and add your company logo
  • Hosted by Lunarpages Web Hosting – Reliable, high performance servers, limitless support

Not convinced?  Go try out the 30 day TremenDesk trial.  There is no credit card needed, and that should be more than enough time to decide if TremenDesk is right for you.

If you need a hosted help desk solution, nobody does it better than TremenDesk.  At TremenDesk, it is all about making sure your help desk (and business) is running smoothly and that you are happy. It is not just technical support to them; it is providing the best service we can to every customer.